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Educating consumers about the benefits of smart meters, demand response and other energy efficiency initiatives - and how they relate to the Smart Grid - is essential to customer adoption and our energy future. This section provides news and resources on customer engagement challenges and successes.
Results: 77 results found. You are on page 1 of 4 pages.
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Score one for smart meter technology. The Structure Group’s independent evaluation of PG&E’s smart meters indicate they are accurate. But the utility gets demerits for its customer service. |
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In response to hundreds of consumer complaints about high electric bills occurring about the same time PG&E began rolling out smart meters, the California PUC commissioned the Structure Group to conduct an independent evaluation of the accuracy of the PG&E smart meters. This exhaustive report, an important read klsdfor industry stakeholders facing similar rollouts and consumer pressures, details the Structure Group's evaluation methodologies and findings. |
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By the fall of 2009, the California PUC had logged more than 600 consumer complaints about higher than expected electric bills after installation of PG&E smart meters. In response, the CPUC commissioned the Structure Group to conduct an independent evaluation of the accuracy of those meters. This is the executive summary to the report released in September 2010. Given the backlash elsewhere in the country, this report provides valuable learnings for utilities and other stakeholders. |
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PG&E, the San Francisco-based utility that took such a beating for lousy customer service during smart meter rollouts, has convened an advisory panel to evaluate the impact of the company's meter program on customers and to help steer future meter deployments. |
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Chicago's ComEd has launched what it calls its "ComEd Smart Grid Innovation Corridor," a combination of five Smart Grid pilot projects that will cover 10 of the city's communities and will build on smart meters currently installed in 130,000 households. |
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As the Smart Grid unfolds, utilities face pressing challenges they've never seen before. How do you grapple with technologies, programs and services that are brand new — and get it right the first time? Click inside for a new service to help utilities prepare for Smart Grid deployments, and to do it with less time and money. |
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With broadband in every home or ubiquitous AMI still years off, you've got to wonder how off-the-shelf products made today can possibly provide DR opportunities for all consumers, wherever they may live, without becoming obsolete in the next decade or two. EPRI’s Brian Seal outlines one interesting solution. |
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As we march into the second half of 2010, progress on the Smart Grid front is a decidedly mixed bag. Some wins? Yes. Setbacks? Sure. Uncertainty? Oh yeah. So how does it all shake out? That’s where you come in. Click inside and participate in our H2 Smart Grid Gut Check. |
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With increasing frequency we’re seeing reports of new players or new partnerships in the home energy management space. Everyone wants in on the action. But Pike Research senior analyst Bob Gohn poses the billion-dollar question: Who will entice pesky consumers into “behavior change” – and be able to make money doing it? Don’t miss his analysis. |
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With the addition of a seventh Massachusetts municipal electric company to its list of clients, GroundedPower is conducting pilot programs in all electric metering environments, including legacy and AMR and AMI smart meters. |
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Over the next decade utilities will need powerful new capabilities to scale up all sorts of offerings for all sorts of customers in all sorts of service territories using all sorts of rate plans. Some refer to this array of services as “energy happy hours” – and today Jesse Berst introduces two forward-looking companies with plans to host them. |
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In this white paper eMeter CEO Gary Bloom suggests there are lessons to learn from other industries that have survived the same sort of disruptive technologies impacting utilities today. He makes the case that what the Smart Grid needs to pull the technologies and challenges togeher is a robust integration platform that supports on-demand, two-way communications, supported by information processed in real-time. |
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As Smart Grid deployments transform today’s electric utilities, consumer advocate Michael Shames says the utilities’ product will evolve from kilowatts to connectivity. They'll be selling convenience, lifestyle, improved service quality and better value. Shames warns that utilities that are too cautious as they move into this new role could see disastrous results. Find out why inside. |
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Customers who “get” the Smart Grid technologies their utilities are involved in tend to be more satisfied with their electricity providers, according to a study by J.D. Power and Associates. Problem is, not many consumers get it. See which states can claim the highest consumer awareness. |
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Federal officials were briefed today on the results of the PowerCents DC Program, a pilot project considered the first in the electric utility industry to test an integrated Smart Grid combination of dynamic pricing, multi-faceted consumer energy information feedback and smart appliance control. |
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In rejecting California’s Proposition 16, backed by Pacific Gas & Electric, voters demonstrated that consumer dissatisfaction with high energy costs wins out over the desire for subsidized Smart Grid technology. At least that’s the take from Lux research associate Matthew Feinstein. He’s got more on the Prop 16 outcome, including what it means for smart meter companies, inside. |
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Video from the recent ‘Secrets of Customer Adoption’ webinar presented by Smart Grid News and Accenture is now available. Click inside for links. |
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The idea of a national electricity smart grid -- a system that links your home's electrical system and appliances to a national data network -- is a hot topic in energy conservation circles but have we really thought out the privacy implications? For instance, could your jacuzzi rat you out? |
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A high-powered task force has formed to help guide California's energy efficiency efforts and Smart Grid technology rollouts and better educate consumers on the importance of the technologies to the state's environmental sustainability and conservation goals. |
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A large majority of Americans would be willing to adjust their electricity consumption to affect long-term change, possibly because only a slightly smaller number believes that how electricity is produced and used now could damage the country's long-term economic growth. The findings are results of a GE-commissioned national survey. |
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If you missed our "Lessons from the Real World: Secrets of Customer Adoption" Webinar, the PowerPoint presentation is now available for download. |
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This is the first segment of the Secrets of Customer Adoption Webinar presented with Accenture and BC Hydro as part of the Smart Grid News Lessons from the Real World series. Accenture's Greg Guthridge and Bart Schoonbaert discuss the latest consumer research and present key challenges and potential barriers that utility companies face when approaching the residential mass market. |
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This is the second segment of the Secrets of Customer Adoption Webinar presented with Accenture and BC Hydro as part of the Smart Grid News Lessons from the Real World series. Greg Guthridge and Bart Schoonbaert of Accenture drill down on parameters of their recent consumer survey and present the top 5 key findings, going into depth on the consumer paradox and trust factor.
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This is the third segment of the Secrets of Customer Adoption Webinar presented with Accenture and BC Hydro as part of the Smart Grid News Lessons from the Real World series. Greg Guthridge and Bart Schoonbaert of Accenture continue with key findings from their recent global consumer survey with a discussion of emerging barriers and channel diversification.
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This is the fourth segment of the Secrets of Customer Adoption Webinar presented with Accenture and BC Hydro as part of the Smart Grid News Lessons from the Real World series. Greg Guthridge and Bart Schoonbaert of Accenture continue with findings from their recent global consumer survey, keying in on the complexity of consumer preferences. This segment also introduces Jim Nelson from BC Hydro.
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Meters for smart grid
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